Coastal Computers & Design Blog

Warranties For Computer Hardware

By Patrick B

Recently I was at the local chain computer store. I was purchasing some components for a computer upgrade. In this case I was purchasing some memory to improve performance.

I finished my selection and proceeded to the checkout counter. At the counter the cashier politely asked if I would like to purchase a warranty from the store for the memory. I inquired as to why I would want to buy a warranty for the item when the memory manufacturer already has a lifetime warranty. Needless to say the cashier didn’t have an answer.

Remember anytime you purchase retail and even OEM products the manufacturer already has a warranty in place. Usually memory has a lifetime warranty. Hard drives and CPU’s typically are a three year warranty (dependant upon the brand). Generally for all other components there is a one year manufacturers warranty in place.

Sure… its nice to just re-visit the store you purchased your item at and get a quick replacement, but if you don’t mind dealing with the manufacturer yourself you can quickly acquire a replacement unit and save yourself a little money.

One thing to remember if you are planning to deal directly with the manufacturer for warranty you must ship the item back in the original packaging (do not forget to save the original packaging). Generally the warranty process starts with you contacting the manufacturers warranty department to receive an RMA (Return Merchandise Authorization number). From there it is really easy to complete, and the company typically provides a list of detailed instructions.

Manufacturers even offer fast ship options which do require giving your credit card information for a temporary charge that is posted until they receive the old unit back.

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